Leadership skills

This one – two day workshop will enable new and aspiring leaders to think differently about their day-to-day interactions. It will help them to manage themselves and their own time more effectively enabling them to build productive relationships with those they manage and their peers.

Day One

Self Management

What is management? – models and theories
Time management -The Four D model
SMART objectives
To do lists

Motivating Others

Herzberg and McClelland’s theories
How to achieve goals

Great Communication

Active listening
How to speak with confidence and conviction
Voice patterns – pitch, tone and pace
Written communication skills – the 7 ‘Cs’
Delivering feedback
Team meetings/briefings

Day Two

Selection and Recruitment

Interview framework
Interview funnel
Competency based models
Evaluation and rating
Non discriminatory recruitment

Performance Management

Managing people – minimum/maximum support model
Types of measures
Handling performance issues
Coaching for performance

Conflict Management

Why are some people difficult?
How to say no
Conflict resolution

Close and personal action planning